FAQ
Most frequent questions and answers
[tabs id=”8″ title=”Can I share my credit pack with friends?”]
Yes! Sharing of credits is possible if you are a TR200 credit pack holder. Make sure the person you are sharing with has an account with “The Ring” app. Following this, get in touch with us to link them to your credit pack! [/tabs]
[tabs id=”9″ title=”Can I pause my membership or extend the validity of a credit pack?”]
Pausing or extension of memberships is possible with valid reason (injury, travelling, etc.) and is assessed on a case-by-case basis. Send your request either via email to info@thering.sg or let us know via our Whatsapp chat so that we may assist![/tabs]
[tabs id=”8″ title=”Are the classes for unlimited memberships and credits packs in a group setting or 1 on 1?”]
Classes will be in a group setting unless you are opt-in for 1 on 1 PT Training sessions which can be purchased separately. Group classes are great! It allows you to build a special relationship with fellow members and coaches with similar interests.[/tabs]
[tabs id=”1″ title=”Where is The Ring located? “]The Ring @ Orchard – 1 Claymore Drive (Next to So France, Opposite Claymore Connect)
The Ring @ Club Street – 21 Club Street (Within UFIT CBD Hub)[/tabs]
[tabs id=”2″ title=”Do you have a free trial for first-timers?”]
Children (Aged between 8 to 12 years old) – First class is free!
For adult classes (13 years old & above) – We offer an attractively priced 1-week Trial membership package @ $39! This will allow you to try out as many classes over a 1 week period to see[/tabs]
[tabs id=”3″ title=”I have no experience in Boxing or Muay Thai, will there be a coach guiding me?”]
Of course! Even in a group setting, coaches will take note of your level of experience and guide the beginner along the way. The coaches will teach the basics and ensure you get the techniques right from the start. [/tabs]
[tabs id=”4″ title=”Will you charge me for cancelling my class?”]We know that plans can change. Life isn’t always so predictable and it’s okay to change your mind! In order to ensure that our members have higher opportunities and the optimum time to book into their favourite classes, we’ve put in place a 6-hour class cancellation policy. If you’re unable to make it, remember to do so at least 6 hours prior to avoid a late cancellation charge equivalent to the credit cost of the class[/tabs]
[tabs id=”5″ title=”How do I book classes?”]Classes can be booked through our website or app (we recommend our app!).[/tabs]
[tabs id=”6″ title=”What do I have to bring for my first class?”]Yourself! Come in comfortable workout attire and sports shoes. Bring along your boxing gloves and hand wraps if you have them but if not, no worries! We have community gloves you can borrow. Hand wraps and towels can be rented at @$2.
Take note: You won’t need your shoes for Muay Thai!
[/tabs]
[tabs id=”7″ title=”Do you have boxing classes for children?”]
Yes! We have Junior Boxing classes available on Wednesdays and Fridays at 4.30 pm, as well as on Saturdays at 11 am. While we do not currently have Junior Muay Thai classes available, please let us know if you are interested!
Recommended for kids aged 8 to 12 years old.[/tabs]
[tabs id=”7″ title=”Where can I find and purchase the Trial membership?”]
The Trial pack can be found in the ‘Buy’ section of “ The Ring Boxing SG” app under credit packs and is called “TR 1 Week’. Do note that this is only available to newcomers who have never been to The Ring or purchased any other services.[/tabs]
[tabs id=”7″ title=”Group classes aren’t for me. I’m more interested in Personal Training. How do I sign up for it?”]
Simply email info@thering.sg or drop us a message on Whatsapp with the following info:
- Age
- Boxing experience (if any)
- Number of preferred training days a week (any specific days/timings)
- Goal/aim
This will help us to match you with a coach most suitable for your training.
Alternatively, if you have a preferred coach, please let us know and we will do our best to make it happen. [/tabs]
[tabs id=”7″ title=”I have past injuries that still hurt even to this day and I want to train. Is it possible?”]
Yes but always declare the injury first and let the coaches know about the injury and what type of movement affects you. Our Coaches will modify the exercise to prevent further injuries from happening.[/tabs]
[tabs id=”31″ title=”What is the cancellation policy/window?”]6 hours. this is to ensure your credits don’t get deducted, our coaches can plan for the right number of members in the class and any available space can be given to the next person.[/tabs]
[tabs id=”32″ title=”I have app issues and I’m unable to book into classes. HELP!”]Don’t worry! Please follow the steps below to rectify your app:
iPhone users
- Check that your app is updated from the app store
- Troubleshoot by logging out and logging back into your app
- If issues persist, try logging out, deleting the app, re-installing and logging back in to reset your app
Android users:
- Close your app fully.
- Go to your phone settings and select Apps.
- Scroll down and select the icon for The Ring Boxing SG app
- Clear your app cache and clear app data to reset the app
If the above fails to resolve your app issues, we are here to help! Call/ Whatsapp us @ +65 8922 1364 and our staff will be happy to assist you with booking your classes.[/tabs]
[tabs id=”33″ title=”I am not receiving notifications for booked/cancelled/waitlisted classes?”]Please check your app and ensure you have TURNED ON notifications and news related to classes etc. If you are unable to do it, or unsure, our friendly community team will be happy to help! Just let us know and we will sort you out![/tabs]
[tabs id=”34″ title=”I have a MindBody account. Will that work?”]You will only get push notifications/deals with The Ring app. You may, however, use the same logins for your MindBody app and The Ring app.[/tabs]
[tabs id=”35″ title=”There are no more COVID restrictions.
Do I still need to book a spot in the classes?”]Yes please – it’s how credits get deducted. It also helps our coaches plan for the right number of people in a class and/or identify if there are any newcomers etc.[/tabs]
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Unless training, mask has to be worn at all times!
Towels are mandatory during workouts. If you forget to bring your own, you are able to rent one from us @ $2!
To support the gym’s capacity limits, the training space must be vacated before the next class. Please only use the gym space during the time you have booked the space
Please adhere to safe distancing measures when using the changeroom. Keep a maximum of 5 pax in change rooms at any given time. This is to ensure that we do not overcrowd the area!
Our Coaches will sanitize after each class, so don’t you worry! Sanitizers will be everywhere for you as well so do help us keep our space clean by sanitizing your area and equipment used! Don’t forget to sanitize hands before and after the gym!
Yes there will be Sparring and Partner Drills!
Please adhere to safe distancing instructions from our coaches during classes. A distance of 3m away from each person.
If you are feeling unwell do stay at home and see a doctor. Your safety is our priority!
Always get ready to scan the Safe Entry using TraceTogether token/app!
